Connection

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Last Post 14 May 2018

itsjoasom posted this 13 May 2018

App connects with some cars but doesn't connect with other obd2 compliant cars, it takes a very long time to find protocols but still doesn't connect anyways, any suggestions or trouble shooting guides?

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inCarDoc posted this 14 May 2018

Statistically, the most common reasons:

engine does not started
bad or broken signal wire connection in diagnostic socket
(partially) malfunction adapter, that supports not all OBD-II protocols, see here
car have no or limited OBD-II support (Note that OBD-II socket does not guarantee full support of OBD-II protocols)

It might be more informative if you could send us connection protocol for review as well as car model/year details. PLease use in-app options Feedback or Contact us depending on iOS or Android app version.

Thanks!