Changed phone but now my InCarDoc Pro wont connect!

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Last Post 04 February 2020

chris_922 posted this 26 January 2016

Was hoping to get some support as I recently changed my Samsung S2 for a Samsung S3.

The application was backed up to my google account and then restored to the new phone.

Re entered my email in the original configuration hoping it would then be activated.

The version is 5.02.

Application now refuses to connect....just continuously hunts through the comms protocols.

Have installed the free version and it works fine so there is nothing wrong with the hardware.

Thansk in advance for your help.

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Admin

inCarDoc posted this 26 January 2016

Both Free and Pro use the same connection core, should not be any difference is using the same 5.02 First please try uninstall and install Pro again and check is the settings are identical. If the issue remains please send us the both connection logs from Pro and Free versions. Do the following steps separately for each version:

turn off then on Bluetooth support in phone
unplug and plug back adapter
turn on "debug logging" (Menu-Configuration-Logging-Debug Logging)
try to connect
then send us log from Logging page

with your comments about the issue and car details

Thanks!

chris_922 posted this 27 January 2016

Thanks for your reply and assistance.

I uninstalled both versions and after re-installing the pro version it works fine..

Interestingly if I install the free version a long side the pro version then the free version now wont connect.

So it seems that only one version of the software should be installed at any one time for trouble free use.

Admin

inCarDoc posted this 27 January 2016

Installed could be both. Just note that "other" version (as well as any other application) does not keep the connection to the adapter. Adapter can work only with a single connection at a time. Use "Disconnect" button on the main screen to force close connection to adapter.