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Cannot upload data records to incardoc.com website

  • 1.9K Views
  • Last Post 09 March 2017
homartens posted this 15 April 2016

Hello again,

I'm trying to upload data records from the iOS OBD Car Doctor Pro App to the incardoc.com website.

I'm using an iPhone 6s with iOS 9.3.1, OBD Car Doctor Pro at latest level from App store.

My personal account is working, means I can login to this website and update the forum using my account.

I followed the FAQ saying to register for an account, enter the app, select the data record and send it to incardoc service.

As this is not available in the current iOS App, I press on the envelope next to the data record and select send it to incardoc.com website. But this always fails with 

"Error

Error authorization: no connection"

This message window pops up 6 times for 1 attempt to send the data.

When I try to upload the data, the OBD Car Doctor Pro App is NOT connected to the OBDII connector.

The log file shows that the App is using http:// .... trying to connect to 

http://incardoc.com/OBDService/api/user/authentication {"email":"<personal_account>","password":"<encrypted_password>"}

Seems to be it's not working at all.

Can you help me, please.

By the way, 

I tried to use Test_Drive on your website, but that does not work as well.

Thanks and regards,

Holger

 

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PizzaManagaement posted this 26 August 2016

I have the exact same problem as homartens - all logged on, with pro - everything works, except when I hit Send File Log, I get Error authorization: no connection - several times. Does not work.

Also, the app sends a .txt file and not .csv - this is a problem.

I may have jumped into this app and pro version way too fast - I'm starting to realize functionality and usability ain't what it should be.

 

TooFast4Radar posted this 12 September 2016

Yeah I ran into the same issue - it's horribly annoying!

 

inCarDoc posted this 12 September 2016

Please note while sending files to server you are connected to Internet. If you keeping WiFi connection to adapter Internet doesn't available. Thanks!

Raulalejandro posted this 17 February 2017

Please note while sending files to server you are connected to Internet. If you keeping WiFi connection to adapter Internet doesn't available. Thanks!

I´ve tried several strong, fast and reliable internet connections and none works... please solve

 

Geoff27863 posted this 25 February 2017

Im having the same problem. I have checked and my phone is connected to my home wifi when I send it but get the same message. error authorization no connection.

Demo posted this 09 March 2017

I have the same problem. Does anyone have an answer? I paid for pro I want pro.

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