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[Sticky] Adapter connecting / reconnecting, adapter connection error after App upgrade, mobile hang up

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(@administrator)
Member Admin
Joined: 12 years ago
Posts: 177
Topic starter  

If you faced any problem while Adapter connecting / reconnecting, adapter connection after the App upgrade or any mobile hang up,

Try the following:

  1. turn off the WiFi connection
  2. turn off / turn on Bluetooth connection
  3. unplug / plug in the adapter
  4. try to connect the App, if problems remains, do following:
  5. change settings of "BT mode" (Menu-Configuration-Connection-BT mode)
  6. After you changed BT mode it is important to follow steps 2-4 again.

If these steps do not help, please enable Debug logging option (Menu >> Configuration >> Logging), try to connect to the adapter and send the Log-file from the Logging page with your comments about the error details.



   
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(@alex)
New Member
Joined: 6 years ago
Posts: 1
 

Hi, where do I send debug log?



   
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(@incardoc)
Member Admin
Joined: 12 years ago
Posts: 783
 

If you did all as described above you could use in-app options Settings-Logging-Send message that preset destination address automatically.

Thanks



   
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