App

That sounds like app does not Connected to the car!!!

We might need to see the connection protocol to get idea about the troubles.Please use
(for iPhone) - left-side menu - Feedback
(for Android) - right-side menu - Info - Contact us
to prepare and send us mail with attached connection protocol. In a letter with protocol please

• repeat the issue description,
• make/model/year of your car
• details about your OBD adapter: WiFi or Bluetoth? name, link to the specifications

For more details about app requirements and settings, and quick start please check appropriate User Guide and frequently asked questions at FAQ section

Thanks!